Effective Date: 11 November 2025

Shree Hanumant Logistics & Electronics Pvt. Ltd. (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy discloses our practices regarding information collection, use, and disclosure through our website www.shreehanumantlogistics.com (“Website”).

This Website may contain links to other sites. Please note that we are not responsible for the privacy practices or content of such other websites. We encourage you to review their privacy policies before providing any personal information.

1. INFORMATION WE COLLECT

We may collect the following types of information:

• Personal Information such as name, address, contact number, and email ID.
• Information voluntarily provided by you through emails, contact forms, service enquiries, feedback, or participation in surveys, contests, or promotions.
• Technical Information such as your IP address, browser type, device details, operating system, and access times collected automatically via cookies, web beacons, or similar technologies.
• Payment Information such as credit/debit card details or UPI IDs, which are collected directly by third-party payment gateways or banks. We do not store or process such information.

2. USE OF INFORMATION

Your personal information may be used to:

• Respond to your queries and provide requested services.
• Send information about our company, offers, or promotions (you may opt out anytime).
• Fulfil logistics and operational requirements such as shipment, billing, and customer support.
• Improve our Website, products, and service quality.
• Conduct internal data analysis and audits.
• Communicate service updates, alerts, or legal notices.

Processing of personal data is based on your consent and/or our legitimate business interests, in accordance with the Digital Personal Data Protection Act, 2023.

We do not retain personal information longer than necessary for the purpose for which it was collected, unless required by law.

3. DISCLOSURE OF INFORMATION

We may disclose personal information in the following situations:

• When required by law, court order, or government authorities for verification, investigation, or compliance purposes.
• To protect and defend the rights, property, or safety of Shree Hanumant Logistics, its customers, or the public.
• To trusted third-party partners, agents, or service providers who assist us in business operations, subject to strict confidentiality obligations.

We do not sell or rent personal data to any third party.

4. DATA STORAGE AND PROCESSING

Your data may be stored or processed in India or other countries where our affiliates, subsidiaries, or service providers operate. By using our Website, you consent to such transfer in accordance with applicable data protection laws.

5. DATA SECURITY

We have implemented reasonable technical and organizational measures to prevent unauthorized access, misuse, or loss of your data. Our servers are hosted in secure facilities with restricted access and are regularly updated with security protocols and antivirus software.

However, no system can guarantee absolute security. While we take all precautions, Shree Hanumant Logistics shall not be held liable for any unauthorized access, alteration, or disclosure of your information beyond our reasonable control.

6. DATA RETENTION

We retain personal data only as long as necessary for the purposes stated or as required by law, including for fraud prevention, dispute resolution, or legal compliance. For operational and legal compliance, shipment and billing data may be retained for up to five (5) years as per GST and accounting requirements.

7. WITHDRAWAL OF CONSENT

You may withdraw your consent to the collection or use of your personal information by writing to us at info@shreehanumant.com.
Please note that upon withdrawal, we may be unable to continue providing certain services for which your data was required.

8. POLICY UPDATES

We may update this Privacy Policy from time to time. The latest version will always be available on this page and will become effective upon posting. Please review it periodically for updates.

9. SEVERABILITY

If any part of this Policy is found invalid by a court, the remainder shall continue in full force and effect.

10. 10. FORCE MAJEURE

The Company is not liable for refunds where non-performance results from force majeure events (natural disasters, government orders, strikes, civil unrest), customs delays, or acts beyond Company control. In such events, the Company will make reasonable efforts to notify customers and propose alternate arrangements. No refund or compensation shall be payable in such cases

11. GOVERNING LAW & JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of India.
All disputes, differences, or claims arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

12. REFUND

Claims & Complaints Timeline
• Claims for damaged deliveries must be raised within 7 days from the date of delivery.
• Claims for lost or undelivered shipments must be raised within 14 days from the expected delivery date.
• Time-sensitive service failures should be reported within 48 hours for expedited review.
• Customers should submit complaints, claims, or refund requests to info@shreehanumant.com with supporting documents (Waybill, invoice, photos, proof of payment).
• The Company will acknowledge the complaint within 48 hours, investigate and provide a resolution within 30 calendar days, and—if approved—process the refund within 7 working days to the original payment method or by NEFT/cheque if requested.
 

9. CONTACT US

Grievance Redressal:
For any questions, complaints, or concerns related to data privacy or this policy, please contact our team at info@shreehanumant.com.
We will acknowledge all grievances within 7 days and aim to resolve them within 30 days, in accordance with applicable IT and data protection laws. Complaints shall be acknowledged within forty-eight (48) hours and resolved within thirty (30) days.

Shree Hanumant Logistics & Electronics Pvt. Ltd.
📧 Email: info@shreehanumant.com
📞 Phone: +91 8383976109, +91 7982689979,  +91 9354460156
🏢 Address: UNIT NO-131, LSC-III, POCKET 2, SECTOR-7, Vardhman Mall, Dwarka, South West Delhi, New Delhi, India – 110077

Our Commitment

At Shree Hanumant Logistics & Electronics Pvt. Ltd., we operate with integrity, responsibility, and devotion — values inspired by Lord Hanuman’s strength and commitment. We ensure that every piece of data shared with us is handled with the same trust and respect as every shipment entrusted to our care.