Effective Date: 11 November 2025

These Terms and Conditions (“Terms”) govern all logistics, transport, and delivery services provided by Shree Hanumant Logistics and Electronics Private Limited (hereinafter referred to as “SHL”, “we”, “our”, or “us”).
By booking or tendering a shipment to SHL, the customer (“Shipper”, “Consignee”, or “Client”) agrees to these Terms in full.

1. Introduction

These Terms apply to all domestic logistics, courier, and transport services offered by SHL.
The latest version of these Terms shall always be available at www.shreehanumant.com and shall automatically supersede any prior versions without notice.

2. Definitions

• “Shipment” refers to packages, parcels, or documents tendered to SHL.
• “Waybill” means the shipping document or electronic record generated at the time of booking.
• “Shipper” refers to the sender or consignor.
• “Consignee” refers to the recipient of the shipment.

3. Services, Acceptance & Carriage

SHL provides logistics, transport, and delivery services as described on the Waybill or booking confirmation.
Responsibility for carriage begins upon successful pickup and digital scan confirmation.

We may engage third-party carriers, contractors, franchisees, or agents to fulfil delivery. In such cases, SHL acts as the principal contracting carrier unless otherwise agreed in writing.
SHL shall not be liable for any delay, loss, or damage arising from causes beyond our reasonable control including incorrect address, natural calamities, strikes, theft, or government restrictions.

Claims for loss, damage, or shortage must be filed in writing within 7 days from delivery (or expected delivery).
Liability is limited to the lower of the actual loss or the declared value, and shall not exceed ₹5,000 per shipment, unless additional insurance is purchased and confirmed in writing.

4. Customer Representations & Packaging Requirements

The Shipper confirms ownership or authorization over goods and that all details provided (weight, value, description) are accurate.

Responsibilities:

• All shipments must be securely packaged for safe handling, stacking, and transport.
• Fragile, liquid, or electronic items must be marked “FRAGILE” or “HANDLE WITH CARE”.
• Valid invoice, GSTIN, and E-Way Bill must accompany each shipment.
• SHL is not responsible for damage arising from poor packaging or inherent nature of goods.

Indemnity:

The Shipper indemnifies SHL from all claims, losses, or penalties arising from:

• Misdeclaration or under-declaration of goods,
• Improper packing or labelling,
• Carriage of prohibited or restricted items.

If unsafe packaging is detected during transit, SHL reserves the right to repack, isolate, or dispose of such goods at the customer’s risk and cost.

5. Prohibited & Restricted Items

SHL strictly complies with all laws under the Motor Vehicles Act, 1988, NDPS Act, 1985, and Customs Act, 1962.

Prohibited Items Include:

• Narcotics, intoxicants, explosives, firearms
• Currency, precious metals, jewellery, gemstones
• Flammable materials, gas cylinders, fuel, paints
• Live animals, plants, human or animal remains
• Pornographic or counterfeit goods
• Items banned by any statutory authority

Restricted Items (require written approval):

• Batteries, lithium devices
• Perishables, liquids, chemicals
• Fragile or temperature-sensitive goods

SHL reserves the right to inspect or refuse any shipment suspected of containing prohibited or undeclared items.

6. Weight, Size & Packaging Limits

Standard Limits:

Parameter	Standard Limit	Remarks
Max weight per piece	25 kg	Above 25 kg = heavy handling fee
Max length (any side)	120 cm	Above 120 cm = oversize surcharge
Girth (L + 2B + 2H)	300 cm	Beyond 300 cm = non-standard load

Volumetric Weight Formula:

• Surface: (L×B×H in cm) ÷ 4750
• Express/Air: (L×B×H in cm) ÷ 5000
  Chargeable weight = higher of actual or volumetric weight.

Additional Handling Surcharges:

Overweight (>25kg): ₹50/10kg
Oversize (>120cm): ₹100/package
Manual Handling Fee: ₹75/package
Non-Stackable: ₹150/package

All surcharges are exclusive of GST.

7. Rates, Payment & Billing

• Freight, taxes, and surcharges are as published or quoted at booking.
• Invoices are payable within due date, and overdue payments attract 18% annual interest or maximum allowed by law.
• Billing may be Shipper, Receiver (COD), or Third-Party — however, the Shipper remains ultimately liable.
• Payment Information
  We may collect basic billing details such as billing name, address, GSTIN, and transaction reference numbers for invoicing and accounting purposes.
  However, sensitive payment information such as credit/debit card numbers, CVV, UPI PINs, or net banking passwords are collected and processed directly by authorized third-party payment gateways in compliance with RBI and PCI DSS standards.
  Shree Hanumant Logistics & Electronics Pvt. Ltd. does not store or process such sensitive financial information on its servers.

SHL may revise rates due to statutory or fuel fluctuations without prior notice.

8. COD / Collection on Delivery

• COD offered at SHL’s discretion with limits up to ₹50,000 per shipment.
• Amounts above ₹50,000 accepted only via digital or bank transfer, in line with RBI and PMLA compliance.
• Remittance to Shipper within 5–7 working days after successful delivery.
• SHL is not liable for fake currency, fraudulent UPI payments, or receiver dishonesty.
• COD claims must be raised within 7 days of delivery with proof.

9. Refunds & Service-Failure Claims

Refunds or guarantees (if offered) apply only for delays solely caused by SHL.
Force majeure, customs delays, or incorrect addresses are excluded.
Approved refunds will be in credit note or service adjustment form only.
Claims must be submitted within 7 days of delivery with proof (Waybill + invoice).

10. Refusal, Suspension & Disposal

SHL may refuse, suspend, or return shipments if they:

• Violate laws or Terms,
• Lack valid documents,
• Contain prohibited materials, or
• Are linked to suspicious activity.

Unclaimed shipments will be retained 30 days, after which SHL may dispose or auction them after due notice.
All associated costs shall be borne by the Shipper.

11. Insurance & Liability

SHL acts solely as a carrier and is not an insurer.
Customers may request optional transit insurance before dispatch with written approval and premium payment.

Unless otherwise insured, maximum liability per shipment is the lower of ₹5,000, proven loss, or invoice value.
SHL is not liable for consequential or indirect losses such as lost profit or goodwill.

12. Claims & Time Limits

All claims must be filed in writing at info@shreehanumant.com within:

• 7 days – damaged deliveries
• 14 days – lost or undelivered shipments

Claims must include:
Waybill copy, invoice, photos, and proof of non-delivery or damage.
Late or incomplete claims will be automatically invalidated.

13. Regulatory Clearance & Taxes

The Shipper is solely responsible for accurate documentation including GSTIN, invoice, and E-Way Bill.
SHL shall not be liable for penalties or delays arising from missing or incorrect documents.
All taxes, customs duties, and levies are payable by the Shipper or Consignee.

14. Data, Privacy & Communications

SHL collects and processes personal data in accordance with the Digital Personal Data Protection Act, 2023 for legitimate business purposes only.
By using SHL services, you consent to operational communications (SMS, email, call).
SHL does not sell or share personal data with unrelated third parties.

SHL may collect and process personal and shipment-related data, including customer names, addresses, contact details, billing information, and tracking data, solely for operational, billing, and service-related purposes in accordance with the Digital Personal Data Protection Act, 2023.

Grievance Officer:
Email: info@shreehanumant.com
Phone: +91 8383976109 / +91 7982689979 / +91 9354460156
Address: UNIT NO-131, LSC-III, POCKET 2 SECTOR-7, Vardhman Mall, DWARKA, New Delhi – 110077
Complaints shall be acknowledged within 7 days and resolved within 30 days.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

16. Severability
    If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.

 

17. Limitation of Action

No legal action arising out of any shipment may be brought against SHL more than six (6) months after the cause of action arose.

Additional Legal Clauses

• Force Majeure: SHL shall not be liable for delays due to natural calamities, strikes, or events beyond control.
• Right to Inspection: SHL may open or inspect any shipment for security or regulatory purposes.
• Fraud Prevention: SHL may suspend or blacklist any account involved in fraudulent activities or false claims.
• Customer Care Promise: SHL is committed to ethical practices, transparency, and timely delivery in line with Indian logistics and transport laws.

18. Refund

• Claims & Complaints Timeline
  • Claims for damaged deliveries must be raised within 7 days from the date of delivery.
  • Claims for lost or undelivered shipments must be raised within 14 days from the expected delivery date.
  • Time-sensitive service failures should be reported within 48 hours for expedited review.
  • Customers should submit complaints, claims, or refund requests to info@shreehanumant.com with supporting documents (Waybill, invoice, photos, proof of payment).
  • The Company will acknowledge the complaint within 48 hours, investigate and provide a resolution within 30 calendar days, and—if approved—process the refund within 7 working days to the original payment method or by NEFT/cheque if requested.
  • For COD refunds, settlement to the shipper will be made after reconciliation; the normal remittance timeline is 5–7 working days after successful delivery, subject to deduction of applicable fees.
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Disclaimer

These Terms and Conditions are subject to revision without prior notice.
The latest applicable version shall always be available at
www.shreehanumant.com
By using SHL services, the customer acknowledges acceptance of these Terms.