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Hello, Welcome to Shreehanumant Support Center
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Shipments
How can I track my shipment?
You can track your shipment by visiting our Tracking Page or using our mobile app. Enter your Tracking ID (AWB/LRN) and click on “Track”. You may also log in using your registered mobile number to view all shipments linked to your account and connect with customer support if required.
Why is my package delayed?
Delivery delays may occur due to factors such as weather conditions, high shipment volumes, address issues, operational constraints, or regulatory checks. Rest assured, your shipment is still in transit and will be delivered as soon as possible.
My shipment status is still showing “Picked Up.” What should I do?
If your shipment status remains at “Picked Up”, it means the package has been collected and is awaiting the next scan at a transit hub. Status updates may take some time depending on the movement between locations. Please check back after a few hours.
What should I do if the tracking page does not show the expected delivery date?
In some cases, the expected delivery date may not be displayed due to system updates or operational delays. We recommend checking the tracking status periodically. If the issue persists, you can raise a support request for assistance.
My shipment is out for delivery. When will I receive it?
Once your shipment is marked “Out for Delivery”, it is scheduled to be delivered on the same day, usually during standard delivery hours. Delivery timing may vary based on route planning and location.
How can I receive my shipment if I missed the delivery today?
If you miss a delivery attempt, our delivery partner will reattempt delivery on the next working day. You may also have the option to reschedule delivery through the tracking page or support channel.
Why is there no update in my shipment status?
Shipment status updates may be temporarily unavailable due to scanning delays, transit movement, or system synchronization. Please allow some time and check again later for updated information.
How can I get the contact number of my delivery or pickup partner?
For security and privacy reasons, delivery partner contact details may not always be visible. If available, the contact number will appear on the tracking page once the shipment is out for delivery. Otherwise, you can contact customer support for assistance.
How can I reschedule delivery or pickup for my order?
You can reschedule delivery or pickup by using the options available on the tracking page or by raising a support request. Our support team will help coordinate the next available delivery or pickup slot.
How can I change my delivery address after placing an order?
As a logistics service provider, we are unable to modify delivery addresses from our end once an order is placed. To update the address, please contact the seller or merchant directly. For direct orders, you may be able to edit the delivery address through the Order Details section in our mobile app before dispatch.
Why am I not receiving tracking updates on my phone?
You may not receive tracking updates if:
The mobile number entered at the time of order is incorrect
Network or SMS service issues are present
Notifications are disabled on your device
Please verify your registered phone number and ensure notifications are enabled. You can always track your shipment using the tracking page.
What should I do if I am unavailable at the time of delivery or pickup?
If you are unavailable, the delivery or pickup will be reattempted on the next working day. You may also reschedule the delivery or authorize someone else to receive the shipment on your behalf, where applicable.
Can I collect my shipment personally from a Shree Hanumant facility?
Self-collection may be allowed in select locations. To check availability, please raise a support request or contact customer support with your tracking ID. Approval is subject to operational feasibility.
What documents are required to self-collect my shipment?
To collect your shipment personally, you will need:
A valid government-issued photo ID
Your tracking ID (AWB/LRN)
Any authorization proof, if required
Additional documents may be requested depending on shipment type.
Can I open my package before accepting delivery?
Open-box delivery depends on the seller’s policy and shipment type. If open-box delivery is enabled, the package can be checked in the presence of the delivery partner before acceptance. Otherwise, packages should be accepted as sealed.
How can I add an alternate phone number to my order?
Alternate contact numbers can only be added by the seller or merchant who created the order. Please reach out to them for any changes. For direct orders, this option may be available in the mobile app before shipment dispatch.
What should I do if my return pickup is delayed?
Return pickups may occasionally be delayed due to operational constraints, weather conditions, or high shipment volume. If your pickup has not occurred as scheduled, please raise a support request through the tracking page using your shipment ID.
How can I cancel my delivery or pickup request?
Cancellation of a delivery or pickup depends on the current shipment status. If the shipment has not yet been dispatched or picked up, you may cancel it through the seller or the platform where the order was placed. Once in transit, cancellation may not be possible.
What should I do if I have not received my refund for a returned shipment?
Refunds are processed by the seller or merchant after the returned shipment reaches them and passes quality checks. If your return is marked as delivered but the refund has not been received, please contact the seller directly for refund timelines.
My shipment was returned or cancelled. What should I do next?
If your shipment has been returned or cancelled, no further action is required from your end unless instructed by the seller. You may track the return shipment for status updates or contact the seller for next steps such as re-shipment or refund.
My shipment is marked as delivered, but I haven’t received it. What should I do?
First, please check with your family members, neighbours, or security staff in case the shipment was received on your behalf.
If no one has received the package, raise a support ticket from the tracking page using your shipment ID. Our support team will investigate and assist you.
What should I do if I receive a wrong, damaged, or incorrect shipment?
If the shipment received does not match your order or is damaged, please do not use the product. Contact the seller or marketplace where the order was placed and raise a return or replacement request. You may also raise a support ticket from the tracking page for further assistance.
My Cash on Delivery (COD) payment link was disabled at the time of delivery. How can I pay?
In case the COD payment link was unavailable during delivery, please contact the seller or the marketplace to arrange an alternative payment method. Payment options are managed by the seller, and our delivery partners are unable to collect payment once the delivery attempt is completed.
What happens if my shipment is marked as lost?
If a shipment is marked as lost, the seller or merchant will initiate the next steps as per their policy, which may include a refund or re-shipment. Please contact the seller directly for resolution, or raise a support ticket for tracking-related assistance.
What should I do if my pickup was cancelled without my consent?
We regret the inconvenience caused. In most cases, a re-attempt is automatically initiated.
If the issue continues or the pickup is not re-scheduled, please raise a support ticket from the tracking page so our support team can investigate and resolve the issue at the earliest
How can I register a complaint against the delivery or pickup executive?
If you faced any issue with the behaviour, conduct, or service of the delivery or pickup executive, you can raise a complaint by submitting a support ticket from the tracking page.
Please include your shipment ID and a brief description of the issue so we can take appropriate action.
How are fragile items handled during shipment?
As a logistics service provider, we request senders to clearly mark and declare shipments containing fragile items at the time of booking.
Based on this information, such shipments are segregated and handled with additional care throughout the transit process to minimize the risk of damage.
How can I courier my personal parcel through our service?
You can easily send your personal parcel by placing a pickup request through our booking page.
Simply enter your shipment details, and our team will arrange a doorstep pickup at your convenience.
For more information on packaging, pricing, and delivery timelines, please refer to the FAQs available on our website.
How can I partner with our logistics network?
You can partner with us in multiple ways, including as a transporter, fleet owner, or franchise partner.
To explore partnership opportunities and understand eligibility criteria, please visit our partnerships page for detailed information.
I want to work as a franchise partner. How can I apply?
If you are interested in becoming a franchise partner, please submit your details through our franchise application page.
Our team will review your request and contact you with the next steps.
I am looking for a job. Where can I view current openings?
You can explore current job openings by visiting our Careers page on the website.
We also regularly post opportunities on our official LinkedIn page under the Careers section.
For delivery or field partner roles, you may be required to apply through our dedicated partner application.
Where can I send my resume for a relevant opening?
You can submit your resume through the application form available on our Careers page.
If a suitable role matches your profile, our recruitment team will get in touch with you.
Where can I send a media query?
Shreehanumant.com
I am a business owner. How do I sign up and start using Delhivery as my logistics partner?
Please visit www.shreehanumant.com portal and fill in your details to start shipping as a business with us.
Businesses
I am a business owner. How can I sign up and start shipping?
To start shipping with us, visit our business onboarding portal and create your account.
Once registered, you can recharge your wallet, configure pickup and delivery details, and begin shipping immediately after logging in.
What are the benefits of signing up as a business?
By signing up as a business user, you get access to:
Pan-India shipping coverage
Competitive pricing and multiple delivery options
Shipment tracking and performance dashboards
API and system integrations for scalable operations
Do I need to pay any registration or subscription fees?
There is no registration or subscription fee to create a business account.
You only pay for the shipments you book, as per applicable rates.
Are there any minimum order requirements to start shipping?
No, there are no minimum shipment volume requirements.
You can start shipping with us even if you have low or irregular shipment volumes.
I don’t have a GST number. What should I do?
If you do not have a GST number, you can still sign up using alternative valid business or personal documentation, subject to applicable policies.
Specific requirements will be communicated during the account setup process.
How much time will it take to deliver my shipment?
Delivery timelines are estimated based on zones and serviceability.
You can view zone-wise delivery time estimates and rate cards after completing your account setup and logging into your business dashboard.
What happens if my shipment gets lost or damaged during transit?
In the rare event of a shipment being lost or damaged during transit, resolution will be handled as per the applicable service terms and liability policy.
You can raise a support request using your shipment ID, and our team will investigate and assist with the next steps.
What is the difference between actual weight and volumetric weight?
Actual Weight refers to the physical weight of the shipment as measured on a weighing scale.
Volumetric Weight is calculated based on the shipment’s dimensions and reflects the space it occupies during transit.
The chargeable weight is determined by whichever is higher—actual weight or volumetric weight.
What are the available payment modes for shipping charges?
All shipments are processed on a prepaid basis through the wallet available in your business portal.
You need to recharge your wallet in advance, and shipping charges are automatically deducted once the shipment reaches the customer.
A postpaid payment option may be available for eligible large-volume accounts and is offered directly by the assigned account manager.
How can I check freight (transportation) charges before shipping?
You can view applicable freight charges by logging into your business dashboard.
Rate cards and zone-wise pricing are available in the portal, allowing you to estimate shipping costs before booking a shipment.
When will I receive my COD order amount in my bank account?
COD remittances are processed as per the applicable settlement cycle.
Once the shipment is successfully delivered and COD is collected, the amount is transferred to your registered bank account within the defined settlement period.
Are there any extra pick-up charges?
No, the pricing shared with you includes pick-up from doorstep and delivery to the doorstep of the consignee.
Will you provide API integration to my website?
Yes, we provide API integration and testing credentials with you which you can directly integrate with your website. We have one-click integration for major platforms like Shopify and Woocommerce.
Do you provide Packaging Slip and Tracking Barcode Number?
Yes, Packaging Slip will be available through the www.shreehanumant.com/ which has to be pasted on the package (flyer /box) which contains the AWB number and a unique barcode. We will not accept any shipments without a proper Packaging Slip
How can I get invoices for my shipments?
A consolidated monthly invoice is shared with you via email at the end of every month.
You can also view and download your invoices by logging into your business portal. Detailed steps for accessing invoices are available in the Help section
Will I get an account manager or point of contact for account-related issues?
Dedicated account managers or points of contact are assigned to eligible business accounts based on volume and requirements.
For general account-related queries, you can raise a support request through the portal.
How can I start creating orders on the platform?
After logging into your business dashboard, you can start creating orders by adding pickup and delivery details, shipment information, and selecting the preferred service.
Bulk order uploads and API-based order creation options are also available for businesses with higher volumes.
Do you provide international shipping?
Yes, you can ship to 220+ countries using the www.shreehanumant.com/ portal via our partnership with FedEx and Aramex.